Or call us: Tel. (+34) 608 24 76 78

FAQs

You can make your booking on the www.sitgesgroupapartments.com website by choosing the days of your stay. You can also send an email to reservas@sitgesgroup.com or ring us on (+34) 608 24 76 78

After you book an apartment online, you will get an email with a confirmation number and the information, address and details of your booking. Check your spam folder too and if you still haven't received anything from us contact reservas@sitgesgroup.com

Send proof of your transfer to reservas@sitgesgroup.com with your full name, copy of your national ID card or passport and the booking number we provided previously. 

You can pay with card (VISA or MASTERCARD).

We need it to secure your booking. 

For cancellations, send an email to reservas@sitgesgroup.com or ring us on (+34) 608 24 76 78 as soon as possible.

Our Guest Services centre isn't open 24 hours a day, so having this information helps us prepare for your arrival ahead of time and give you an alternative way to check in at the apartment if you arrive outside of our Guest Services hours.

Write to reservas@sitgesgroup.com and tell us how many days you’ll need it for. 

Check-in for all of our apartments is from 3:00 pm. 

Yes, if you arrive while our Guest Services centre is open you can check in there with a member of our Guest Services team. If you will be arriving outside of these hours, please contact us so we can explain how to get into the apartment.

If you will be arriving outside of our Guest Services hours, we will contact you ahead of time to explain how to get into the apartment. If you would like to contact us directly, ring (+34) 608 247 678 any time, day or night.

There is no additional charge for night-time arrivals.

If you arrive during our Guest Services hours, you will get the keys to the apartment at our Guest Services centre when you check in. If you will arrive outside of our Guest Services hours, you will have to check in using a simple access-code system. If you will be arriving outside of our Guest Services hours, we will contact you ahead of time to explain how the access-code system works and give you the access codes for your booking.

All of the apartments are cleaned before arrival. If you stay 7 days or more, you’ll have one free cleaning with fresh sheets per week. 

Yes, the booking requires a €200 deposit, which will be returned when you leave as long as the apartment is in good condition and you hand in the keys (leave them in the apartment). 

All utilities (light, water, internet and gas) are included in the price. 

Notify Customer Service immediately to come repair it. If the damage was caused by negligence, the cost will be deducted from your security deposit. 

Check out must be done before 11 am. If you would like to check out later, please contact our Guest Services team ahead of time to see if this is possible. If it is possible, they will notify you of any extra charge for this service.

When you leave the apartment, put the keys somewhere visible like the table in the dining room or the entrance, switch of all the lights and the air conditioning, and take the rubbish down to the bins outside the building. 

Just notify reservas@sitgesgroup.com at least one day before your scheduled check-out and we’ll be happy to accommodate you if the apartment is available. 

Smoking is totally prohibited inside all of the apartments.

No pets are allowed in any of the apartments.

Yes, all of our apartments have free Wi-Fi.

Yes, all of our apartments have sheets and a set of towels for each guest. They also have the basic amenities so you don’t have to worry about that during your stay. 

Yes, all of our apartments have a fully equipped kitchen with tableware, dishwasher, fridge, oven, washing machine, microwave, coffee machine, kettle and toaster. 

Yes, each of our apartments has a safe box. 

The apartments at Passeig de la Ribera 15 and Passeig de la Ribera 44 have a lift. The rest don’t. 

We have company parking spots. Upon request and subject to availability. 

Yes, we offer special rates. For more information on long stays for executives ring us on (+34) 608 24 76 78 or send an email to reservas@sitgesgroup.com.

The plugs are European style, so we recommend you come prepared with adaptors if your devices don’t have this connection. The voltage is 230 V.

If you have any problems, you can contact our Customer Service team. You’ll get a card with the phone number when you check-in.

Send an email to reservas@sitgesgroup.com or ring us on (+34) 608 24 76 78 and request the service ahead of time for the desired day. 

Yes, if you need us to invoice your company, give us the details ahead of time so we can send it to you by email. 

Sitges is a national and international benchmark in the tourism sector, not only for its beaches but also for its leisure activities and artistic, natural and cultural heritage. Therefore, there are many different ways to reach this pleasant city. It is well connected by all main modes of transport.

Getting to Sitges by car

From Barcelona: given its proximity, most people come to Sitges via the Catalan capital. It is just 38 km away, which normally takes approximately 40-45 minutes each way. Thousands of trips are made each day from Barcelona using one of the following two options:

  • Toll route: Take the C-32 motorway towards Tarragona and get off on exit 30.
  • Free route: Take the C-31 motorway, which includes stretches of both single carriageway and dual carriageway.

From Lleida, Zaragoza and Madrid: the best option is to take the A-2 motorway and its toll extension the AP-2. At exit 13, get on the AP-7 towards Tarragona. After 8 km, get on the C-32 toll road.

From France and Girona: cross the French border on the A-9 motorway, which turns into the AP-7 in Catalonia. After Granollers, take short sections of the C-33, C-58 and B-20 motorways until you get to the C-32 toll road. Another option is to continue along the AP-7 to Vilafranca del Penedés and get on the C-15 and then the C-32 towards Sitges.

Getting to Sitges by train

This is another great option for getting to Sitges. From Barcelona, you can catch the train at Estació de França, Passeig de Gracia and Sants Estació. The trip takes approximately 35 minutes, with the following options:

  • Rodalies R2 Sud: also stops at the El Prat airport and takes just 24 minutes to get to Sitges.
  • Renfe Media Distancia Line 35, also known as R13 and R14, covering the Tarragona-Barcelona-Lleida route.
  • Renfe Media Distancia Line 36, which covers the Reus-Barcelona route.

If, however, you are taking the high-speed train, the best option is to get off at Barcelona Sants and transfer to one of the aforementioned options. If you continue on to Tarragona, the transfer is more complicated and slower, as the Media Distancia local trains don’t stop at the Camp de Tarragona high-speed train station.

Getting to Sitges by plane

Sitges has become an international tourist destination, thanks in part to its great air connections with the rest of Europe and the world. In fact, visitors can comfortably reach Sitges from any of the three main airports in Catalonia. The leading airport is Barcelona’s El Prat, a great international travel hub that is very close to the city of Sitges. Once you land at this airport, the easiest way to arrive with public transport is by train: R2 Sud. You can also take the bus operated by the Mon-Bus company that leaves from Terminal 1 every hour, approximately.

The Reus airport is also close to Sitges and some of the main low-cost operators fly into this city. However there is no direct bus connection. The best option is to take the bus operated by the Hispano Igualadina company to Sants Estació in Barcelona and from there take the train to Sitges, as explained in the “Getting to Sitges by train” section.

From the Girona airport, somewhat further away, you can also change modes of transport in Barcelona. In this case, take the bus operated by the Sagalés company, which leaves every hour and a half approximately, to one of the stops in the centre of Barcelona, such as Estació del Nord. It takes one hour and fifteen minutes to this station in Barcelona. After that, take the metro to any of the aforementioned points to leave for Sitges, such as Sants Estació or Passeig de Gracia.

Other ways of getting to Sitges

Of course, you can also take a taxi from the aforementioned train stations or airports. The cost and time varies and there is a surcharge when leaving from the airports. Here is a list of the distances from each station to give you an idea:

  • Barcelona El Prat Airport: 32 km.
  • Reus Airport: 67 km.
  • Girona Airport: 135 km.
  • Sants Estació: 44 km.
  • Estació del Nord: 50 km.

Additionally, there are car-hire offices at these airports, the main train stations and many other points in Barcelona and Tarragona that could be of use for doing the last part of the trip towards Stiges. They normally have flexible pick-up and drop-off times. 

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